Delete your account

Applies to the Languido app for iPhone and Android, published by Languido.

In the app

Open Settings → Account → Delete Account and confirm with your password. Deletion is immediate and permanent — there is no waiting period and no way to undo it.

By email

If you can no longer open the app, email support@languido.ai from the address on your account and ask us to delete it. We confirm the request by replying to that address and delete the account within 7 days.

What is deleted

Your account: email address, name, password, sign-in devices and notification settings
Your credit balances and usage history
Learning progress for every language, streaks, and review cards
Synced app preferences
Stories written for you and any courses you published
Push-notification device tokens

What is kept, and for how long

Purchase records — the store's order or transaction identifier, the product and the credit amount, with no link to you once the account is gone. They are kept so a store receipt cannot be redeemed a second time on a new account, and to answer refund disputes. A subscription's remaining allowance is likewise kept against its store identifier only, so cancelling and re-creating an account never refills a month you have already used.
Feedback you sent us (bug reports, suggestions) stays in our inbox and issue list; the email address in it is removed on request.
Data on your device — transcripts, downloaded language packs and local settings — is yours and is not touched by deleting the account. Erase it from the same Settings → Account screen, or by uninstalling the app.

Subscriptions

Deleting your account does not cancel a subscription: that is managed by the store you bought it from. Cancel it under Settings → Apple ID → Subscriptions on iPhone or in the Play Store app → Payments & subscriptions on Android, and see the Support page for refunds.

Questions? Write to support@languido.ai. The Privacy Policy describes everything we collect and why.